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F&I Management & Technology, June/July 2002
10 Steps to the Top in F&I Page 1
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Ward's Dealer Business, Sep 1, 2001 
Ironically, these F&I sales people probably could have done it the right way and been effective at it, if they just knew what the right way was.
Ward's Dealer Business, Aug 1, 2001 
Finance managers tell me a common objection they get for credit life insurance is "I can get a better value somewhere else." I ask them, "Compared to what?" Look at what they compare it to.
Ward's Dealer Business, Jul 1, 2001 
One of the reasons why people don't do effective sales meetings is because they are afraid to speak in public. The first step to overcoming this fear is to confront it.
F&I Newsletters
F&I Extra Training Supplement, August 2002
Aggressive Vs. Deceptive F&I Sales
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